RETURN AND REFUND POLICY
SATISFACTION GUARANTEE. In the event that the Purchaser is reasonably dissatisfied with the Sharrow Propeller™ within thirty (30) days of shipment (the “Return Period”), subject to the company’s rights as stated herein*, the Purchaser may either exchange the product for a different model or request a refund; all refunds are subject to a $200 restocking fee. *Sharrow Marine reserves the right to evaluate the propeller and its performance in person before approving any return or exchange. Refunds may take up to 90 days after receiving and processing the returned item. All returns require prior authorization Return Materials Authorization Number (RMA#). All returns must be in original packaging, in like new condition, and include a copy of the invoice. We reserve the right to deny any return due to reasons of fraud, malice, trickery, or misfit to vessel motor configuration. Original shipping costs are non-refundable.
Any refunds requested after the Purchaser's propeller has begun the manufacturing process will be denied and all funds are forfeit if the order is canceled before the propeller is delivered to the customer. Refunds are only eligible after the propeller(s) has been delivered.
RETURN OF PRODUCTS AFTER THE RETURN PERIOD. In addition to Purchaser’s right to return products set forth in the section above, Purchaser shall be entitled to return products after the 30 days return period if such products have a manufacturing defect.
COMPLETE ONLINE RETURN REQUEST Sharrow Marine LLC will not accept any returned goods without prior approval. All unapproved returns will be denied and returned to the sender. All returns must be made within 30 days of receiving the propeller or other ordered items.
Returns are subject to inspection by Sharrow Marine’s staff. Any damages or imperfections in a returned item resulting from customer use will be returned to the customer. All item inspections are done so at the complete discretion of the Sharrow Marine staff. Warranty returns/exchanges should be filed immediately after noticing damage or imperfection to assure manufacturer assistance and replacement.
RECEIVE RETURN AUTHORIZATION Please allow 48-72 business hours for your return information to be reviewed. Return requests may be denied if filed after 30 days of receiving the ordered items, or if the item is deemed non-returnable based on the assessed condition of the item by the Sharrow Marine staff.
Upon receiving email notification for approval of a return request please include the RMA# in the box being used to return the item.
PACKAGE AND SHIP BACK Once you have received your return authorization, pack the items securely. Please be sure any old shipping labels and barcodes have been removed from the box you use. Please be sure to send your return using an insured and trackable shipping company. While we recommend and encourage you to use the provider that made the original delivery (UPS, USPS), you may use any shipping company that’s most convenient for you.
Don’t forget to include the RMA# for a quick convenient refund/replacement processing.
Sharrow Marine LLC
51752 Danview Technology Court
Shelby Township, MI 48315
(313) 566-4248
© 2024 Sharrow Marine LLC. All Rights Reserved.